Inspiring and supporting our people

Our business offers an exciting future and our strong purpose — our belief in doing the right thing for our people and the communities we serve — helps us attract people who want to work somewhere they feel they can make a difference.

In our FY24 annual employee survey, 93% of our people said that flexible ways of working enabled them to work productively, and employee engagement went up for another year.

We support and encourage expressions of diversity, including thought, style, sexual orientation, gender identity or expression, race, ethnicity, disability, culture, and experience. You can find out more about our approach to Diversity, Equity and Inclusion in our 2024 report. 

Grow the next generation of leaders with strong product, technology and customer orientation

Our leaders play a critical role in ensuring our people understand Experian’s strategy, achieve their goals and contribute to the success of our business. In FY24, we reviewed and refreshed our leadership programmes to focus on the skills our leaders need to deliver our business strategy, also embedding our Characteristics of Great Leadership. We launched a new AI-powered leadership coach to give leaders support and live coaching, whenever they need it, in multiple languages. This covers topics such as goalsetting, preparing feedback and role-playing challenging conversations.

In our FY24 annual survey, our leadership effectiveness score increased by two points to 84% year-on-year, and has improved by five points since 2021 as we continue our focus on growing the leaders we need now and in the future to support our business as it evolves.

Keep in tune with current and future tech skills, specifically focusing on attracting and retaining product design and product building capabilities

We are a leading employer in the technology sector and this year we continued to provide access to training resources for our tech talent through the Pluralsight and DataCamp online platforms. The new Experian University, part of our Career Hub, includes specific academies that provide learning resources on the Cloud and GenAI. We have also begun rolling out a careers framework specifically for people working in product development roles.

To support the evolving needs of our business, we have created a global talent acquisition team to focus on recruiting tech talent across the Group to enable us to hire quickly, bring in a consistently high level of talent, and enhance the hiring experience for candidates and managers. A team of global talent scouts will now focus on building talent maps and identifying suitable engineers, sales and product leaders to support our business.

Play a leading role in defining the organisation we need so that we’re prepared for global opportunities and growth

We have enhanced our approach to managing succession and talent development through regular reviews with each of our regions and functions to understand the health of our current succession plans, manage risks and develop our talent pipeline.

Our attrition rates are low among our executives and senior leaders, and our internal fill rate is high with the majority of executive roles filled from within Experian in FY24. As part of our succession planning, we have robust processes that ensure we factor in diversity of our current and future populations.

Enable everyone in Experian to develop and progress their careers

In our FY24 annual survey, 80% of employees agreed that they are developing professionally at Experian. Among people in tech roles specifically, where we have placed a strong focus on training resources, satisfaction with learning and development opportunities increased by 12 points since the FY22 survey.

We promoted opportunities at Experian through our Global Careers Week in February 2024, inviting people to ‘Discover what’s possible’. Around 5,000 employees attended sessions during the week and on average each participant attended three live sessions. Those attending scored the event an average of 4.8 out of 5 and we achieved a Global Careers Week Net Promoter Score of 83.