Our Support Hub is a first-of-its-kind solution enabling people with a disability in the UK to share their support needs with multiple organisations quickly and efficiently.

People embracing

The challenge

Many service providers, like banks and utilities, offer additional support for consumers who have disclosed their accessibility support needs.

But the process of contacting multiple providers to explain their support needs can be daunting and time-consuming for consumers.

• Three in four disabled people in the UK have delayed contacting an essential service. 

• Only 19% have managed to request the support they need.

Our solution

Support Hub aims to remove the frustration and anxiety people feel when contacting service providers to explain their support needs. And it enables organisations, including Experian clients, to enhance accessibility.

The one-stop portal allows people with sight, hearing, mental health or dementia needs to tell multiple businesses how they want to be contacted and what support they need in a simple, standardised way – all in a matter of minutes.

Users are in full control of the information they disclose to which organisations.

Impact

More than 1,000 people have registered with Support Hub. 

I struggle with brain fog and fatigue due to my Lupus. Having to communicate different access needs to loads of different providers is quite humiliating. For me, Support Hub takes the pressure off asking for help multiple times.

Jameisha Prescod, artist, filmmaker and content creator
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Watch a video on the difference Support Hub can make to people’s lives.

Learn more: Visit Support Hub
  • Contact Information

  • 2 Cumberland Place
    Fenian Street
    Dublin 2
    D02 HY05
    Ireland

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