Support Hub
Helping people share their support needs in the UK
The challenge
Many service providers, like banks and utilities, offer additional support for consumers who have disclosed their accessibility support needs.
But the process of contacting multiple providers to explain their support needs can be daunting and time-consuming for consumers.
• Three in four disabled people in the UK have delayed contacting an essential service.
• Only 19% have managed to request the support they need.
Our solution
Support Hub aims to remove the frustration and anxiety people feel when contacting service providers to explain their support needs. And it enables organisations, including Experian clients, to enhance accessibility.
The one-stop portal allows people with sight, hearing, mental health or dementia needs to tell multiple businesses how they want to be contacted and what support they need in a simple, standardised way – all in a matter of minutes.
Users are in full control of the information they disclose to which organisations.
Impact
More than 1,000 people have registered with Support Hub.
Watch a video on the difference Support Hub can make to people’s lives.