Experian launches virtual service to streamline Form I-9 compliance

COSTA MESA, CALIF. (Jan. 29, 2025) — In a move to help employers streamline the onboarding process for new hires and mitigate compliance risk, Experian^® has announced the launch of a new virtual Section 2 service to aid in the completion of Form I-9. Experian’s highly trained experts and government-approved service make the accurate completion of Form I-9 easier and more efficient for both employers and their new hires.

Why it matters

• Form I-9 is a critical piece of the onboarding process and ensures employees are authorized and eligible to work in the U.S. 
• Traditionally, Section 2 of Form I-9 required employers to meet face-to-face with new employees to verify information and documents provided by the employee.
• However, in-person completion isn’t always practical or possible, given about 14% ¾ or roughly 22 million people ¾ currently work from home, according to Pew Research Center.[1] In addition, many employers lack the bandwidth or expertise required to accurately complete Form I-9.  
• Experian's enhanced solution helps overcome common challenges, including geographical barriers, scheduling conflicts, and the need for in-person meetings, making the I-9 process more accessible and efficient.

“We are committed to providing innovative solutions that meet the evolving needs of our clients,” said Anne Obee, Vice President of Experian Employer Services. “By outsourcing the virtual Section 2 completion of I-9, employers can avoid costly penalties, streamline the onboarding process and facilitate a positive hiring experience for new employees while maintaining compliance in this digital age.”

How it works

• Employers enrolled in E-Verify can leverage Experian’s enhanced I-9 Management solution during onboarding, which gives new hires the option to complete Section 2 of Form I-9 via a brief video call with an expert Experian representative.
• During the call, new hires present the appropriate documents, allowing an Experian agent specializing in I-9 compliance to finalize Section 2.
• Upon completion, the form is automatically submitted, ensuring a seamless and compliant process.

Experian launched its Employer Services business for employers seeking a better service experience for themselves and their employees. The business offers critical solutions HR, payroll and tax professionals count on.

To learn more about Experian’s Employer Services business, visit https://www.experian.com/employer-services/.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

[1] https://www.pewresearch.org/short-reads/2023/03/30/about-a-third-of-us-workers-who-can-work-from-home-do-so-all-the-time/#:~:text=When%20looking%20at%20all%20employed,from%20home%20all%20the%20time.