Costa Mesa, Calif., Oct. 31, 2024 — New Experian® research released today highlights a strong interest among U.S. consumers in using generative AI for personal financial management. The global technology and data company surveyed consumers across the country to understand current perceptions about generative AI and how frequently Americans are tapping into the technology to manage their personal finances.
Key findings
Why GenAI?
In looking at why consumers are turning to generative AI for personal financial management, 67% said it helps them feel more productive or make decisions faster, and 38% stated they trust generative AI as much or more than human advisors.
Consumers said generative AI is most helpful for the following areas of their financial life:
“We know consumers are hungry for information and resources to improve credit scores and overall financial health,” said Christina Roman, Consumer Education and Advocacy Manager at Experian. “As we look ahead, we believe the responsible use of AI can help create new opportunities for consumers looking to improve their financial literacy and overall financial health.”
Experian’s tech tips for generative AI users
For consumers currently leveraging, or who are considering leveraging, generative AI to learn about or manage their finances or credit scores, Experian’s consumer education and generative AI experts recommend the following:
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
[1] Experian commissioned Atomik Research to conduct an online survey of 2,011 adults throughout the United States. The margin of error is +/- 2 percentage points with a confidence level of 95 percent. Fieldwork took place between August 30 and September 3, 2024.
[2] Credit score calculated based on FICO® Score 8 model. Your lender or insurer may use a different FICO® Score than FICO® Score 8, or another type of credit score altogether. Learn more.